MANAGEMENT
One of the main challenges for customer-oriented enterprises is creating a strong bond between customers and the brand.
Comarch Loyalty Management
A Loyalty Platform that Engages Existing CustomersWhile Attracting New Ones Along the Way
Contact a Consultant
Download White Paper
Customer Loyalty and Engagement
We help our clients:
Better understand their customers and their behavior
Engage their customers and leverage data to develop a personalized marketing program based on consumer feedback
Establish and manage strategic partnerships to deliver rewards for their loyalty program while ensuring a “win-win” for all parties
Increase transaction frequency and value
Reduce costs, measure and maximize their ROI
Elementsof the Platform
MANAGEMENT (TRAVEL EDITION)
With a tailored solution dedicated to companies in the transport and tourism sector, particularly airlines, the platform helps build and manage different models of loyalty programs targeted to individual members as well as B2B customers.
MANAGEMENT
Comarch Campaign Management is a powerful tool for quick and cost-effective design, execution and analysis of customer-driven marketing campaigns
ENGAGEMENT
Comarch Customer Engagement is an innovative tool that motivates users to choose your offer. With gamification and mechanisms based on behavioral science, engagement is now easier than ever.
CARE
Thanks to a clear and intuitive interface, it’s now easier to deal with complaints, add new services and confirm payments, as well as define discounts and conduct correspondence.
INTELLIGENCE
Our business intelligence platform provides enterprises aggregated, pure, multi-section data, facilitating faster decision making for loyalty programs and complex marketing campaigns.
MINING
A significant number of companies have begun using social networking services, not only for communication and marketing. Insightful customer data is now at your fingertips.
SERVICES
We offer strategy, technology, analytics, professional services and multi-industry expertise to develop programs that track, understand and reward customers. All while delivering a unique customer experience.
Comarch certainly brings strong loyalty management capabilities to the market through its products and experience managing large partner programs for airlines, travel, and oil and gas companies. Clients are very satisfied with Comarch's value and call out the ease of technology implementation and industry expertise. As one client said: "We really liked that they could adapt to the uniqueness of our business."
Our Clients
We have found Comarch to be a great partner both from a development perspective and a strategic direction perspective. Their ability to ramp up and resource projects and initiatives has been very impressive. We have never had any regrets in choosing Comarch and we look forward to a long and innovative relationship.
Selecting a new loyalty platform was part of our strategic initiative to leverage data and insights from all consumer touchpoints to influence merchandising, growth and marketing decisions. In our loyalty RFP, we were looking for a partner with deep experience providing innovative and flexible solutions.
We have built a truly trustful relationship with Comarch and I am pleased to see all local BP branches satisfied with this relationship. The work we have done together has fully satisfied our expectations and by this I mean on a global and local level. Comarch’s specialists have huge experience and are always full of innovative ideas on how to make the program even better and more attractive.
Comarch has been a true partner not only during the design, build and launch phases of the program, but also throughout the first year as we’ve made enhancements to both the program and the system that supports it.
Comarch helped in reaching our objectives by presenting to us the Comarch Loyalty Management platform – an out of the box, scalable, tried and tested solution that we could see had been implemented at other global retail and travel organizations.
We would like to stress Comarch professional attitude and confirm that Comarch consultants proved their outstanding knowledge of marketing, customer relations and IT, as well as fully understanding our complex business processes.
About Comarch
Comarch is a global designer, provider and integrator of innovative IT solutions, advanced electronics and specialized hardware solutions. Since 1993 Comarch has been helping clients achieve higher profitability with its vast range of innovative products and high-quality services. Our experience and expertise have been strengthened by delivering successful projects for large, well-known international brands.
