Loyalty feels effortless when members find their own answers and AI agents know the whole story.
Most loyalty questions are simple. How many points do I have? When do they expire?
Members ask the AI chatbot or check the portal and get their answer in seconds. Your support team gets fewer tickets.
When a member calls, your agent already sees their points, tier, transactions, and message history.
The AI chatbot handles routine questions, so your team can focus on cases that need a person.
Commercial partners, franchisees, and vendors check their own results, invoices, and campaigns in the Partner Portal.
Your program team gets back the hours it spent pulling reports for them.
Every portal, agent screen, and AI chatbot reply reads from the same real-time data.
That matters most for AI: the balance the chatbot quotes is the one members see everywhere else. New touchpoints plug right in.
Our Digital Touchpoints is a set of connected tools, each built for a different group of people in your loyalty program, all working from the same real-time data.
A branded self-service site where members check points, track tier progress, redeem rewards, and update their details. Travel programs get a dedicated version built around how travelers earn and spend.
Your commercial partners, franchisees, and vendors log in to see their own transactions, invoices, and settlements, and manage their campaigns, within the access you set for each one.
A workspace for service agents that puts the member’s profile, points history, redemptions, coupons, and past messages on one screen, so agents can settle cases without hunting for information.
An AI chatbot that answers members’ loyalty questions in plain language, around the clock, using live program data, so balances and rewards match what every other channel shows.
AI in Comarch Loyalty’s Digital Touchpoints works from your live program data and within the rules your team sets, so every answer and suggestion reflects your actual program.
Members ask about points, rewards, or tier status in their own words, and the AI chatbot answers using live program data.
Predictive models suggest the offers, rewards, and missions most likely to matter to each member, while your rules decide eligibility.
Talk to a Comarch Loyalty specialist about the touchpoints your program needs first, and leave with a picture of what it takes to launch them.
Digital touchpoints are the channels where people use a loyalty program day to day. Members check points and redeem rewards, partners track their results, and service agents help members with their questions. In Comarch Loyalty, all of these touchpoints connect to the same loyalty platform, so everyone sees the same real-time data.
